Community Support Manager

Job Summary

A company is looking for a Community Support Manager.

Key Responsibilities

• Provide timely, accurate, and precise support to members via email
• Handle inquiries with empathy, ensuring every member feels heard
• Communicate trends and insights to improve the member experience

Required Qualifications

• Experience in customer service, in any industry
• Ability to work a flexible schedule, including weekends and evenings
• Comfortable handling sensitive and confidential content
• Passion for delivering exceptional service
• Experience in hospitality or high-touch service environments is a plus