Compliance Director

Job Summary

A company is looking for a Compliance Director - Complaints.

Key Responsibilities

• Lead a team of compliance risk professionals and develop staff skills through coaching and performance management
• Manage the complaints program, ensuring compliance with regulatory requirements and timely responses
• Conduct trend and root cause analysis on complaints and prepare reports for regulatory compliance

Required Qualifications

• 10+ years of experience in Compliance within the banking or fintech industry, specifically in complaint management
• 5+ years of leadership and team management experience
• Bachelor's degree in Law, Business, Finance, or a related field; Master's degree preferred
• Certified Regulatory Compliance Manager (CRCM) designation or ability to obtain within one year
• Extensive knowledge of financial services compliance laws and regulations