Contact Center Specialist

Job Summary

A company is looking for a Contact Center Specialist to establish member relationships and promote credit union services.

Key Responsibilities

• Provide exemplary service to members through phone interactions and process various member transactions
• Assist members with inquiries and provide technical support for online banking services
• Identify sales opportunities and promote credit union products and services while meeting production goals

Required Qualifications

• Minimum six (6) months experience in a sales or customer service environment
• Experience in a Contact Center or financial institution is a plus
• In-depth knowledge of credit union products, services, and policies
• Ability to manage difficult customer interactions and resolve issues effectively
• Proficient in cross-selling products and maintaining professional member relationships