Customer Account Manager

Job Summary

A company is looking for a Customer Account Manager to ensure operational excellence within their Client Services team.

Key Responsibilities

• Lead daily client communications and monitor project milestones across all clients
• Conduct quality assurance reviews and support onboarding of new managed service clients
• Manage client-facing reporting, dashboarding, and internal materials library

Required Qualifications

• BA or BS Degree
• 2-10 years of professional experience, preferably in operations at hyper-growth startups
• Strong skills in Microsoft Office, Google Workspace, and ZenDesk
• Process-oriented with the ability to assess technical and service-level issues
• Ability to thrive in a high-paced, entrepreneurial work environment