Customer Advocate

Job Summary

A company is looking for a Customer Advocate (T1) to manage customer inquiries and support.

Key Responsibilities

• Field tier 1 customer inquiries via phone, email, chat, and ticketing system
• Troubleshoot and resolve customer issues, escalating bugs to development as necessary
• Contribute to support processes and knowledge bases through technical writing

Required Qualifications

• Bachelor's degree or equivalent experience
• Previous experience in a high-volume support/customer service role
• Applicable technical writing skills
• Ability to multitask and prioritize trouble tickets
• Strong growth mindset and desire to learn