Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist.

Key Responsibilities

• Respond to customer inquiries through various communication platforms
• Direct messages and concerns to appropriate personnel for timely resolution
• Maintain understanding of products and services while contributing to service improvement initiatives

Required Qualifications

• Minimum of a high school diploma or equivalent (GED); bachelor's degree preferred
• At least 3 years of experience in a customer service role, preferably in a school-based environment
• Proficiency in Zoom, Microsoft Office Suite, and Google Suite
• Strong organizational and time management skills
• Customer-centric mindset with a passion for delivering exceptional service