Customer Expansion Manager

Job Summary

A company is looking for a Customer Expansion Manager to manage and grow a portfolio of clients.

Key Responsibilities

• Own and manage a portfolio of customers, acting as a strategic partner throughout their lifecycle
• Lead renewal conversations, negotiate contract terms, and ensure high retention rates
• Identify and close upsell and cross-sell opportunities to drive additional value and revenue

Required Qualifications

• 2+ years of experience in SaaS sales, account management, or customer success
• Proven ability to manage a customer portfolio and meet retention and upsell targets
• Strong organizational skills with the ability to manage multiple priorities and accounts
• Experience using Salesforce and familiarity with other CRM or customer success tools
• Comfortable working in a fast-moving, remote-first environment