Account Manager

Job Summary

A company is looking for an Account Manager to drive customer success and account growth.

Key Responsibilities

• Manage customer accounts, ensuring timely renewals and identifying expansion opportunities
• Document account health checks and collaborate cross-functionally to enhance customer experience
• Analyze customer data to identify risks and proactively address issues to maximize account value

Required Qualifications & Experience

• 3-5 years of experience in customer success or account management in a SaaS environment
• Proven ability to upsell and create account growth opportunities
• Strong analytical skills to identify churn signals and measure customer health metrics
• Experience with internal tools like ChurnZero and Pendo for monitoring customer activity
• Track record of exceeding targets and providing valuable client feedback