Customer Experience Manager

Job Summary

A company is looking for a Manager, Customer Experience.

Key Responsibilities

• Supervise and support a team of Energy Advisors, including hiring, onboarding, and performance management
• Monitor daily operations to ensure service levels and quality standards are met
• Collaborate with internal stakeholders to identify customer trends and implement solutions

Required Qualifications

• Bachelor's degree and 8+ years in customer service or contact center environments with 2+ years of leadership experience
• General knowledge in Clean Energy or Energy Efficiency industries is highly preferred
• Experience with CRM platforms and customer service tools
• Demonstrated ability to manage performance and foster a positive team culture
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook