Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Representative to join their team remotely.

Key Responsibilities

• Provide empathetic and precise support via email, chat, and phone
• Identify and resolve complex issues independently and creatively
• Collaborate with engineering and other teams to diagnose and fix software bugs

Required Qualifications

• Fluent in English with exceptional communication skills
• Availability to work nights and weekends
• 2+ years of experience in fintech or financial customer support
• Familiarity with tools like Zendesk, Salesforce, and HubSpot