Customer Program Manager

Job Summary

A company is looking for a Customer Program Manager to drive long-term success for customers through strategic engagement and operational excellence.

Key Responsibilities

• Develop and execute tactical project plans for issue resolution and program enhancements
• Serve as the primary relationship manager for assigned accounts, ensuring effective communication
• Align customer business needs with solutions to drive success and maximize value

Required Qualifications

• Bachelor's degree with a minimum of 5 years of relevant experience
• Strong operational knowledge in data processing and audit regulations
• Technical expertise in risk adjustment and experience in payer environments
• Familiarity with SaaS distribution models and healthcare industry practices