Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate to provide support for its Medi-Share program members and medical service providers.

Key Responsibilities

• Presenting accurate and sensitive information to callers with tact
• Troubleshooting and resolving issues with urgency
• Meeting monthly service objectives and embracing additional training or assignments

Required Qualifications

• High school diploma or GED
• Two years of customer service experience in a relevant industry
• Preferred two years of high-volume contact center experience
• Experience in healthcare, insurance, or medical billing is preferred
• Candidates must be at least 18 years of age at the time of hire