Customer Success Specialist

Job Summary

A company is looking for a Customer Success & Implementation Specialist.

Key Responsibilities

• Effectively manage the onboarding and implementation of new clients
• Provide user training, ongoing support, and troubleshooting to ensure the software meets client needs
• Collaborate with product and technology teams to enhance client experience and improve services

Required Qualifications

• Proven experience in a software implementation and customer support role
• Experience with ERP or accounting systems (e.g., SYSPRO, Acumatica, IFS) is a plus
• Prior experience in a fast-paced startup/scale-up environment
• Strong interpersonal and communication skills
• Proactive attitude with a collaborative mindset