Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide assistance to users and facilitate technical support.

Key Responsibilities

• Serve as the primary point of contact for user inquiries and technical support regarding the WP E-Signature plugin
• Assist users with sales questions and general troubleshooting of WordPress sites
• Engage with customers daily to ensure a positive experience and resolve any issues

Required Qualifications

• Prior experience with WordPress, including plugin and theme troubleshooting
• Ability to work independently and take initiative in problem-solving
• Availability for 40+ hours per week, including participation in bi-weekly meetings
• Fluency in English with strong communication skills
• Access to a personal computer and reliable internet connection