Customer Service Operations Analyst

Job Summary

A company is looking for a Customer Service Operations Analyst to support eCommerce and Warranty Customer Service through data analysis and workforce management.

Key Responsibilities

• Perform high-level analysis of trends and complete ad hoc reports on contact center performance
• Integrate data from multiple sources to ensure accuracy and update as needed
• Prepare employee schedules and provide forecasts of staffing needs across channels

Required Qualifications

• 1-3 years of experience in a related field
• Strong computer skills, especially in Microsoft Excel
• Ability to perform statistical modeling and analysis of datasets
• Experience in workforce management and reporting
• Location requirement: Must reside within Wisconsin