Member Services Representative

Job Summary

A company is looking for a Member Services Representative.

Key Responsibilities

• Handle a high volume of complex inbound calls while maintaining confidentiality and providing accurate information
• Guide customers through interactions using active listening and ensure their needs are fully understood and addressed
• Educate customers on various programs and services related to their prescription benefits

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Previous call center experience required; health or pharmacy benefit experience strongly preferred
• Experience using multiple systems simultaneously while assisting customers is preferred
• Previous customer service experience within pharmacy operations is helpful
• Bilingual Spanish speaking abilities are a bonus