Customer Service Representative

Job Summary

A company is looking for a Fan Operations Concierge team member to enhance fan experiences through personalized assistance.

Key Responsibilities

• Serve as the first point of contact for fans regarding orders and inquiries
• Assist fans proactively through various communication channels to ensure a positive experience
• Maintain PCI compliance and provide accurate information regarding order status

Required Qualifications

• 2 - 3 years of customer service and/or contact center experience preferred
• Ability to type at least 15 words per minute
• Experience in the E-Commerce space preferred but not necessary
• Passion for sports and a strong desire to enhance fan engagement
• Ability to maintain composure in high-pressure situations