Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Banking.

Key Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking services
• Ensure adherence to established call procedures and customer service standards
• Provide accurate information and solutions to customer inquiries professionally

Required Qualifications and Training

• Experience working in a high-volume call center environment
• Banking experience is a must
• Flexibility to work rotating shifts, including nights, weekends, and holidays
• Completion of a 3-4 weeks paid training program
• Must be able to maintain high levels of accuracy when addressing customer concerns