Patient Contact Center Representative

Job Summary

A company is looking for a Patient Contact Center Representative - PRN Days.

Key Responsibilities

• Answer incoming and make outbound patient calls regarding billing inquiries and collection activities
• Perform collection activities on outstanding patient balances and offer payment arrangements
• Research patient complaints and inquiries, escalating to leadership as necessary while keeping patients informed

Required Qualifications

• High School Diploma or GED
• Minimum of one (1) year of experience in collections, customer service, or business office
• Solid knowledge of Revenue Cycle functions, including insurance billing and collections
• Proficiency in personal computer programs necessary for job duties
• Ability to work independently within established guidelines