Texas Bilingual Healthcare Representative

Job Summary

A company is looking for a Healthcare Services Multilingual Representative I to assist with patient scheduling and support.

Key Responsibilities

• Schedule and confirm appointments promptly and courteously
• Handle cancellations and provide comprehensive service to resolve caller requests
• Utilize computer skills to effectively manage scheduling software

Required Qualifications

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center or customer service
• Fluency in both English and Spanish
• Proven excellent customer service and telephone etiquette skills
• Demonstrated critical thinking skills