Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II, Government Accounts (USA remote).

Key Responsibilities

• Responds to and resolves customer requests via email and phone, including order processing and inquiries
• Facilitates communication for technical assistance and collaborates with other departments to find solutions
• Follows service quality standards and processes, ensuring timely follow-up and resolution of customer issues

Required Qualifications, Training, and Education

• High School education required; college degree preferred
• Currently holds a Customer Service position or has equivalent experience
• Ability to navigate multiple software programs and Microsoft Office
• Demonstrates strong organizational and planning skills
• Ability to learn and apply new information effectively