Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Professionally handle inbound customer inquiries and requests
• Provide product quotes and utilize up-sell techniques as appropriate
• Develop strong customer relationships through high-quality interactions

Required Qualifications

• High School diploma or equivalent
• Minimum of 1 year in CSR 1 position or 2 years equivalent experience in customer service and the auto industry
• Proficiency in business software including Microsoft Office and internal systems
• Must have sufficient high-speed internet connectivity and access to a quiet workspace
• Willingness to work weekends, holidays, and occasional overtime as needed