Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Junior.

Key Responsibilities

• Answer and manage customer service correspondences through various channels including phone, email, and social media
• Resolve customer issues and document information in the customer tracking system
• Promote a positive company image and make judgment calls that align with customer service policies

Required Qualifications

• Experience in customer service roles, particularly in handling social media interactions
• Proficiency in PC applications, including email, Word, and Excel
• Ability to work in a fast-paced environment and handle high call volumes
• Access to high-speed internet and a quiet workspace suitable for video meetings
• Ability to work well in a team environment