Customer Service Representative-(Nights, Weekends, Holidays)

About the position

Responsibilities
• Provide exceptional support to customers during nights, weekends, and holidays.
• Act as a liaison between the company and its customers, resolving inquiries and troubleshooting issues.
• Respond to customer inquiries via phone, email, live chat, or social media platforms.
• Maintain up-to-date knowledge of products, services, policies, and procedures.
• Address and resolve customer issues, complaints, or technical problems efficiently and professionally.
• Offer proactive assistance to customers, providing guidance or troubleshooting tips.
• Work closely with other customer service agents to ensure smooth communication and efficient issue resolution.

Requirements
• Strong customer service skills with a passion for helping others.
• Excellent communication skills, both verbal and written.
• Ability to maintain up-to-date knowledge of products and services.
• Experience in customer service.

Nice-to-haves
• Bilingual abilities to enhance communication with diverse customers.

Benefits
• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance