Customer Service Supervisor

Job Summary

A company is looking for a Supervisor to manage and develop customer service representatives while ensuring high levels of client service.

Key Responsibilities

• Coach and develop team to achieve account-specific and organizational performance metrics
• Monitor employee performance and manage coaching, recognition, and performance reviews
• Handle escalated customer calls and promote teamwork and compliance with company policies

Required Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry is preferred
• Proficiency with technology, including computers and software applications
• Ability to drive team efficiency and manage workloads effectively