Customer Success Account Manager

Job Summary

A company is looking for a Customer Success & Account Manager.

Key Responsibilities

• Manage a portfolio of strategic accounts, building trusted relationships and acting as a strategic advisor
• Drive customer onboarding, product adoption, and monitor account health metrics to ensure satisfaction and retention
• Identify and execute upsell and cross-sell opportunities while collaborating with internal teams to enhance customer success strategies

Required Qualifications

• 8+ years of experience in Customer Success, Account Management, or Client Partner roles within a B2B SaaS environment
• Proven track record of revenue growth through cross-selling and upselling
• Strong technical fluency and ability to relate product value to business outcomes
• Highly organized and metrics-driven, capable of managing multiple priorities independently
• Proactive mindset with a focus on anticipating customer needs and addressing risks early