Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator.

Key Responsibilities

• Support new client implementations and provide post-implementation support
• Provide customer support via email and phone, acting as a knowledge expert for the platform
• Manage customer interactions using Salesforce.com and ChurnZero, and host training sessions for customers

Required Qualifications

• 1-2 years of professional experience in customer service, client relations, or account management
• Ability to work independently and in a team environment
• Experience managing both long-term projects and short-term tasks
• Detail-oriented with a high level of urgency in resolving customer issues
• Familiarity with Google Workspace; experience with Salesforce.com and ChurnZero is a plus