Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage post-sale relationships for assigned U.S. Department of Defense accounts to ensure measurable mission impact
• Co-create and execute tailored Customer Success Plans to align with customers' priorities and drive specific actions for success
• Monitor customer usage data and health indicators to develop strategies for success and reduce churn risk

Required Qualifications

• Up to 5 years of experience in Customer Success, Customer Support, Sales, or related customer-facing roles
• Proven ability to lead and uncover business challenges faced by customers
• Experience in documenting strategies or success plans with customers and stakeholders
• Experience working with large corporations that have complex structures and multiple business priorities
• Ability to prioritize and manage multiple complex tasks effectively