Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Enterprise.

Key Responsibilities

• Drive renewals and account retention by managing customer relationships and securing contract renewals
• Identify and execute expansion opportunities through upselling and cross-selling products
• Guide customers through onboarding and product adoption to ensure successful implementation

Required Qualifications

• 2 - 4 years of experience in Customer Success, Account Management, or a client-facing sales role
• Deep understanding of the full product suite and ability to align solutions to customer needs
• Proficient in Salesforce for managing forecasts and building reports
• Able to work cross-functionally with sales and channel teams
• Eager to take initiative in a fast-paced, dynamic environment