B2B Support Consultant

Job Summary

A company is looking for a Strategic & B2B Support Specialist.

Key Responsibilities

• Deliver exceptional support to Strategic and B2B/AI customers, addressing complex queries with urgency
• Manage multi-channel query resolution and serve as an escalation contact for Customer Success and Sales
• Proactively collect and escalate customer feedback, collaborating with internal teams to identify issues and support improvements

Required Qualifications

• Experience in providing technical support to SaaS and B2B customers
• Technical acumen, including familiarity with APIs and troubleshooting skills
• Ability to build and maintain relationships with stakeholders
• Strong analytical skills with a proactive approach to customer needs
• Demonstrated ability to adhere to SLAs and act with urgency in resolving issues