Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to manage user inquiries and enhance customer experience.

Key Responsibilities

• Manage customer support requests and provide timely responses via email and chat
• Provide hands-on support and troubleshooting for technical customer queries
• Engage proactively with customers to assist with onboarding and retention strategies

Required Qualifications

• 1.5+ years of experience in technical/product support for a SaaS product
• Advanced English skills, both written and spoken
• Experience with support management software (e.g., Help Scout, Zendesk)
• Strong analytical thinking with an understanding of customer needs
• Flexibility and ability to adapt quickly to new tools