Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to enhance customer satisfaction and drive business objectives.

Key Responsibilities

• Build long-term relationships with decision-makers to understand customer needs and establish loyalty
• Manage customer metrics and evaluate product adoption to provide tailored solutions
• Recognize expansion opportunities and partner with sales to drive growth and retention strategies

Required Qualifications

• 7+ years of customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Experience with complex, Fortune 500, multi-divisional customers
• Strong analytical skills with the ability to translate data into actionable insights
• Technical knowledge in data networking and familiarity with MS Office suite