Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to provide exceptional service to its customers.

Key Responsibilities

• Provide first-class service and support to customers via email, chat, and phone
• Troubleshoot technical issues and educate customers on commercial audio setups
• Update support articles and collaborate with colleagues to enhance customer experience

Required Qualifications

• Previous experience in a customer-facing support role
• Experience with troubleshooting technical issues related to audio/hardware setups
• Native-level or near-native English fluency
• Experience with CRM systems such as Zendesk, HubSpot, or Intercom is a plus
• Based in New York for collaboration purposes