Customer Service Lead

Job Summary

A company is looking for a Customer Service Lead to provide leadership and support within their Customer Service team.

Key Responsibilities

• Oversee day-to-day operations of the Customer Service department, including coaching and process improvement
• Handle customer escalations and provide specialized support in designated areas
• Track performance metrics and assist in building training and knowledge resources

Required Qualifications

• Strong performance track record with excellent CSAT and productivity metrics
• Ability to learn new support areas and perform at a high level
• Proactive and solution-oriented mindset
• Experience in training agents on support tasks
• Able to manage multiple tasks and adapt to changing responsibilities