Member Contact Center Representative

Job Summary

A company is looking for a Call Center - Member Contact Center Rep 1 to provide exemplary service to members in a remote setting.

Key Responsibilities:

• Provide efficient and timely service to members via various communication channels
• Process member service transactions and perform account maintenance tasks
• Identify member needs, offer solutions, and recommend additional products and services

Required Qualifications:

• 1 year of retail experience with a proven track record in service and sales
• Basic understanding of financial products and services
• Competent computer knowledge and proficiency in Microsoft applications
• High School Diploma or equivalent
• Genuine interest in helping members with an empathetic and caring nature