Technical Support Lead

Job Summary

A company is looking for a Technical Support Lead.

Key Responsibilities

• Serve as the primary technical contact for US customers, managing and resolving Tier 1 and Tier 2 support issues
• Lead customer deployments, including new installations, upgrades, and configurations for various cloud instances
• Champion customer issues from initial report to final resolution, collaborating with the engineering team as needed

Required Qualifications

• 3-5 years of technical support experience in a B2B SaaS environment
• Strong troubleshooting skills with a solid understanding of web applications, networking concepts, and databases
• Experience working with Linux and AWS
• Must be a US Citizen residing in the United States