Senior Contact Center Analyst

Job Summary

A company is looking for a Senior Contact Center Business Analyst, Remote.

Key Responsibilities

• Prepare and deliver daily, weekly, monthly, and annual contact center reports
• Analyze data to identify opportunities for process improvements and enhance patient experiences
• Collaborate with teams to develop reports and assist in staffing models based on historical data

Required Qualifications

• 5+ years of experience with Microsoft Excel at an intermediate to expert level
• 5+ years of experience in contact center leadership or analytics roles
• 5+ years of experience with contact center mathematical concepts and reporting
• 2+ years of experience working independently with data analysis
• Able to support the Eastern time zone, 8:00 AM to 5:00 PM