Contract Customer Success Manager

Job Summary

A company is looking for a Contract Customer Success Manager.

Key Responsibilities

• Manage onboarding and implementation for a portfolio of customers, acting as the project manager from kickoff to go-live
• Partner with customers to create and execute effective campaigns, newsletters, and data workflows that align with their objectives
• Proactively follow up with customers after onboarding to ensure they remain on track toward renewal

Required Qualifications

• 3+ years of experience as a Customer Success Manager or similar customer-facing role with a technical SaaS product
• Strong comfort communicating with both technical and non-technical stakeholders
• Background in SaaS, ideally with marketing automation or related platforms
• Familiarity with APIs, data integrations, and templating languages
• Bonus: Fluency in French, Russian, or Spanish