Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Customer Excellence team.

Key Responsibilities

• Prioritize and respond to customer inquiries via support portal, chat, email, and phone
• Troubleshoot and resolve client issues promptly, escalating complex issues as necessary
• Maintain detailed records of client activity and interactions in Salesforce

Required Qualifications

• Strong customer service or client support background, ideally within a SaaS or fintech environment
• Experience with Salesforce or other CRM/support ticketing software preferred
• Strong technical and process aptitude with the ability to learn internal systems
• Adaptability and eagerness to embrace new challenges and continuous improvement
• Self-directed and resourceful, committed to delivering high-quality client experiences