Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist (Remote).

Key Responsibilities

• Provide technical support and assistance to customers using the product
• Collaborate with cross-functional teams to resolve customer issues and improve product functionality
• Document support interactions and maintain knowledge base articles for future reference

Required Qualifications

• Experience in a customer support role, preferably in a tech or software environment
• Familiarity with product support tools and ticketing systems
• Strong understanding of software applications and troubleshooting techniques
• Ability to work independently in a remote setting
• Relevant educational background or equivalent experience in a related field