Bilingual Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician - Bilingual Portuguese/English.

Key Responsibilities

• Provide support via phone, e-mail, and chat for corporate clients' PC hardware and software applications
• Troubleshoot issues related to Microsoft Operating Systems and Office products, as well as mobile device configurations
• Utilize Active Directory for password resets and assist with VPN connectivity and remote access problems

Required Qualifications

• Trade School Certificate or Associate Degree in a related field
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Office 365 support
• Experience with ticketing systems like ServiceNow
• Familiarity with various PC hardware and software applications