Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support Specialist.

Key Responsibilities

• Troubleshoot and diagnose complex technical issues using internal tools and SQL queries
• Engage with customers and partners to deliver exceptional support experiences
• Serve as the primary escalation point for Tier 1, managing escalated tickets with professionalism

Required Qualifications

• 3+ years of experience in a SaaS technical support role
• Proven technical aptitude for troubleshooting complex issues independently
• Knowledge of sales and marketing tech stacks, including marketing automation platforms and CRMs
• Proficient in SQL with the ability to write and troubleshoot queries
• High school diploma or equivalent; Associate degree or higher preferred