Customer Service Lead

Job Summary

A company is looking for a Customer Service Lead for Luxury Stores Customer Service.

Key Responsibilities

• Provide coaching to Customer Service Associates (CSAs) and Lead team members to meet performance standards
• Monitor and guide daily workflow across communication channels, ensuring service delivery and adherence to SLAs
• Serve as a point of contact for escalated customer issues, facilitating resolutions and documenting operational roadblocks

Required Qualifications

• Flexibility with a full-time schedule, including weekends and evenings
• High school diploma or equivalent
• 2+ years of experience in Customer Service or a related field
• Demonstrated success in coaching or leading a small team in a customer service environment
• Exceptional organizational skills and the ability to manage multiple tasks effectively