Customer Support Specialist

Job Summary

A company is looking for a Platform Support Specialist to provide customer support for its technology platforms.

Key Responsibilities

• Provide timely and friendly customer support via email, phone, and chat
• Assist creators in authenticating their social accounts and lead onboarding sessions
• Investigate and document technical issues for the development team

Required Qualifications

• 3+ years of customer service or tech support experience in a fast-paced environment
• Familiarity with Intercom (or similar tools) and basic knowledge of Jira, Miro, or Figma
• A proven track record of delivering outstanding customer service
• Proactive approach to problem-solving and multitasking
• A true team player who thrives in collaboration