Delivery Success Manager

Job Summary

A company is looking for a Delivery Success Manager.

Key Responsibilities

• Establish and maintain collaborative relationships with partner delivery resources and facilitate governance meetings
• Monitor the quality of partner-delivered services and implement process enhancements for continuous improvement
• Act as an advocate for partners, addressing internal roadblocks and facilitating issue resolution

Required Qualifications

• 3+ years of experience in managing technical services or implementation projects through external partners
• Strong understanding of SaaS implementation methodologies and best practices
• Bachelor's degree or equivalent experience
• Experience with project management tools and methodologies
• Demonstrated commitment to valuing diversity and contributing to an inclusive environment