Director of Client Operations

Job Summary

A company is looking for a Director of Client Operations to enhance client value through effective management and operational excellence in workforce development solutions.

Key Responsibilities

• Serve as the primary contact for enterprise clients, fostering trust-based relationships
• Lead operational planning and project management for client programs from initiation to completion
• Manage cross-functional teams to ensure delivery on client commitments and identify growth opportunities

Required Qualifications

• 7+ years of experience in client management, operations, project management, or consulting
• Proven track record in managing large-scale, complex client projects
• Experience in workforce development, digital transformation, education, or technology sectors preferred
• Strong organizational skills with the ability to prioritize and manage risks effectively
• Consultative mindset with a focus on identifying opportunities for business growth