Director of Client Success

Job Summary

A company is looking for a Director of Client Success Management.

Key Responsibilities

• Define and execute a client success strategy that aligns with company goals
• Lead the integration of AI-powered tools to enhance client interactions and operational efficiency
• Directly manage a team, setting clear expectations and fostering a culture of accountability and excellence

Required Qualifications

• 8-10+ years of experience in Client Success, Account Management, or Customer Experience
• 3-5+ years in a senior leadership role
• Proven success in leading client success operations in a SaaS or technology-driven environment
• Experience with AI-driven tools or customer success technologies
• Strong analytical skills and a track record of building high-performance teams