Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities

• Develop, manage, and grow a team of Customer Success Managers (CSMs) to achieve customer goals
• Drive customer onboarding, adoption, retention, and expansion strategies
• Collaborate with cross-functional teams to enhance the customer journey and satisfaction

Required Qualifications

• Bachelor's Degree in Business Administration or a related field, or equivalent experience
• Fifteen or more years of experience in customer-facing roles in Customer Success or related fields
• Five or more years of leadership experience in a CSM team at a B2B SaaS company
• In-depth experience with onboarding, renewals, and expansion processes
• Experience with customer relationship management tools and data analysis