Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success Programs & Innovation.

Key Responsibilities

• Build and lead a Digital Touch program for scalable customer engagement
• Design and optimize a standardized onboarding and renewals process
• Implement automation and AI solutions to enhance customer success workflows

Required Qualifications

• 10+ years of experience in Customer Success or related functions in a SaaS environment
• Proven success in developing Digital/Tech-Touch programs and onboarding frameworks
• Strong program management expertise with cross-functional alignment experience
• Experience with automation and AI in customer-facing roles
• Deep understanding of customer segmentation and recurring revenue models