eCommerce Operations Coordinator

Job Summary

A company is looking for an eCommerce Operations Coordinator to manage order and return issues to enhance customer experience.

Key Responsibilities

• Monitor and resolve order and return issues through a comprehensive dashboard
• Provide timely email support to the customer service team regarding order status and changes
• Communicate with warehouses to track shipment updates and address fulfillment issues

Required Qualifications

• 1 year of eCommerce experience
• Detail-oriented with an understanding of the impact of small details
• Strong organizational skills for efficient task management
• Ability to work collaboratively as a team player
• Customer-first mindset aimed at improving customer experience